Working together to build and provide exceptional IT products, services, and support

Unity 2.0 includes more than two dozen initiatives designed to help us improve existing operations, develop new organizational capabilities, and enable us to take advantage of new opportunities. Learn more ...

Latest Updates

April 5, 2017

An article in the April 5 edition of Michigan Medicine Headlines highlights our recent HITS Service Desk staffing “surge.” The article touches on how formal and informal feedback from customers and partners informed our effort to add staff, modify shifts, and increase staffing levels to enable us to deliver better, faster service. The article also explains how we are continuing to solicit feedback via our ongoing Pulse survey that will help to shape future improvements.

March 28, 2017

The HITS Policy Subcommittee has developed, and the Senior Director Leadership Team (SDLT) has approved, a new Telecommuting Standard for our organization.

This standard is being implemented as part of a new comprehensive polices and standards framework for our organization.

March 8, 2017

A key part of our HITS Vision focuses on "Personal Growth and Opportunity." To that end, we are offering a new Professional Development Series designed to help our team members become more effective in their work and careers. This series is open to directors, managers, and staff.

Click here for available courses, dates, and locations ...

March 2, 2017

Once again, thanks to everyone who participated in our Winter 2017 HITS All-Staff Meeting. All together, more than 300 people attended in-person during one of our two sessions at the Arbor Lakes Dome, and another 300 joined remotely, via BlueJeans.