HITS All-Staff Meeting Review and Follow-Up

May 19, 2017

Thanks again to everyone who participated in one of our two recent HITS All-Staff meeting sessions. Here is a wrap-up and links to additional information.


  • If you were not able to participate in either session – either in person, or via BlueJeans – you may view a recording of the May 17 session by clicking here: Part 1, Part 2 (Level-2 login required for access)
  • The All-Staff meeting slide-deck is also available to review. (Level-2 access required; Does not work with Chrome.)
  • We are eager to receive feedback that will help make future meetings more engaging and valuable – and invite you to share your thoughts by participating in this brief follow-up survey.
  • If you have additional questions, concerns, or thoughts you’d like to share, we invite you to send an e-mail to OfficeoftheCIO@med.umich.edu.

Meeting highlights included:

  • Michigan Medicine CIO Andrew Rosenberg, M.D., shared a number of project and administrative updates. He also focused on the importance of providing outstanding service – and how it is a cornerstone for our current and future success. Dr. Rosenberg emphasized how we should strive to ensure that all of our customer experiences are simple, correct, and direct, and delivered with empathy, efficiency, and pride.

  • Senior Manager for Performance and Improvement Management Erik Zempel highlighted progress on the ServiceNow project, and explained how developing a robust “service catalog” will play a central role in the success of this ongoing effort.

  • Senior Project Manager Liz Lind provided an update on Unity 2.0 – describing progress to date, including which individual initiatives are now complete, which are nearing completion, and which will transition to operations on or after June 30.

  • Organizational and People Capability Lead Cindy Priddy spoke about the importance of the U-M Diversity, Equity, and Inclusion (DEI) initiative and the benefits of having HITS team members participate in that effort. Cindy also talked about current and future opportunities for professional growth and development, focusing on the three major competencies that have been identified by HITS Leadership as central to the success of our organization

  • Providng the Ideal Customer Service
  • Collaborating and Building Inclusive Relationships
  • Achieving Results

Each All-Staff Meeting session also included a panel discussion – led by Michigan Medicine Associate CIO Ted Hanss – which featured distinguished Michigan Medicine leaders discussing the many ways in which support from HITS teams and individuals plays a positive, instrumental role in improving (and sometimes even making possible) critical work within each of our core missions – Patient Care, Research, and Medical Education.

Afterward, HITS team members participated in a group activity during which they worked together to identify the major ideas and key themes they heard our panelists share. A "word-cloud" summary of this reflection is available for review.

We are extremely grateful to the following panelists for taking time out of their very busy schedules to share valuable insights and observations with the entire HITS team:

Laura Denton
Assistant Director, Faculty Development, Medical School

Ella Kazerooni, M.D.
Professor of Radiology
Associate Chair for Clinical Affairs
Director of Cardiothoracic Radiology
Chair of the Radiology Service Excellence Program

Rajesh Mangrulkar, M.D.
Marguerite S. Roll Professor of Medical Education
Associate Dean for Medical Student Education
Associate Professor of Internal Medicine
Associate Professor of Learning Health Sciences

Srijan Sen, M.D.
Frances and Kenneth Eisenberg Professor of Depression and Neurosciences
Associate Professor of Psychiatry
Research Associate Professor, Molecular and Behavioral Neuroscience Institute

Stephan Taylor, M.D.
Professor of Psychiatry
Associate Chair, MSA Institutional Review Board, Medical School
Associate Chair for Research and Research Regulatory Affairs
Adjunct Professor of Psychology, College of LSA

Once again, on behalf of the HITS All-Staff Meeting planning team, thank you for your interest and participation. We encourage you to stay tuned for announcements and save-the-date messages regarding future All-Staff meetings.