Latest Updates

June 19, 2017

As a next step in unifying legacy MCIT and legacy MSIS to create HITS, we are consolidating and upgrading the way we organize, present, and make a variety of resources and information available online.

This means there will be some significant changes to our HITS website landscape beginning on June 30, 2017.

May 19, 2017

Thanks again to everyone who participated in one of our two recent HITS All-Staff meeting sessions. Here is a wrap-up and links to additional information.


May 11, 2017

On May 3, the Senior Director Leadership Team (SDLT) approved new HITS standards and standard operating procedures (SOPs) related to Attendance, Cell Phones, Ergonomics, Overtime, and Work Schedules.

All five become effective on Thursday, May 11.

May 4, 2017

Save the Date! - On Monday May 15, and Wednesday May 17, all HITS colleagues are invited to gather for one of two identical Spring 2017 HITS All-Staff Meeting sessions.

April 5, 2017

An article in the April 5 edition of Michigan Medicine Headlines highlights our recent HITS Service Desk staffing “surge.” The article touches on how formal and informal feedback from customers and partners informed our effort to add staff, modify shifts, and increase staffing levels to enable us to deliver better, faster service. The article also explains how we are continuing to solicit feedback via our ongoing Pulse survey that will help to shape future improvements.

March 28, 2017

The HITS Policy Subcommittee has developed, and the Senior Director Leadership Team (SDLT) has approved, a new Telecommuting Standard for our organization.

This standard is being implemented as part of a new comprehensive polices and standards framework for our organization.

March 8, 2017

A key part of our HITS Vision focuses on "Personal Growth and Opportunity." To that end, we are offering a new Professional Development Series designed to help our team members become more effective in their work and careers. This series is open to directors, managers, and staff.

Click here for available courses, dates, and locations ...

March 2, 2017

Once again, thanks to everyone who participated in our Winter 2017 HITS All-Staff Meeting. All together, more than 300 people attended in-person during one of our two sessions at the Arbor Lakes Dome, and another 300 joined remotely, via BlueJeans.

February 22, 2017

On Monday, February 27, HITS will be holding our Winter 2017 All-Staff Meeting. All HITS and IA team members are encouraged to participate, but in-person attendance is not required. We are hosting two in-person opportunities (a.m. and p.m.), at the Arbor Lakes "Dome," and will also provide a live BlueJeans connection, and a recording of the event for later viewing. More ...

February 20, 2017

Unity 2.0 Advisory Committee members have requested that project leaders share more information with HITS staff regarding a variety of topics. We are now compiling and posting information and associated links to resources on the “2.0” section of the Unity website.